Zendesk Infrastructure • AI Solutions • Custom Builds
Custom Zendesk builds and AI solutions you actually own — designed, built, and deployed.
CX strategy, team structure, workflow design, and operational coaching. Knows what support teams actually need to succeed.
Zendesk architecture, custom apps, AI implementation, and full-stack development. Builds what the platform can't do out of the box.
About Services
Explore our services to find the right fit — whether you need a full infrastructure build or just the right expert for a specific challenge.
01
We build Zendesk environments that go far beyond the standard setup. Custom apps, complex workflows, migrations, and integrations built around how your operation actually works. Cedric literally wrote the book on this.
02
We design and build custom AI solutions deployed in production and tailored to your specific workflows. No vendor lock-in and no ongoing platform fees eating into your budget.
03
We connect your service desk to your back office, CRM, and the other platforms your team depends on every day. Whether it's a straightforward API connection or something fully custom, we build it so your operation runs as one.
04
A structured review of your support workflows, tooling, and team setup. You'll leave with a clear picture of what's working, what isn't, and an honest prioritized roadmap for what to tackle first.
Skills
Technical depth where it matters, with the operational thinking to make it useful.
Why Us
Two experts who've been on both sides of the problem.
We spend the time upfront to understand your operation, your team, and your constraints, so what gets built actually fits.
Cedric brings the technical build. Zeni brings the operational depth. Both perspectives are in the room from day one.
The AI landscape moves fast. We stay on top of what's actually working so your investment doesn't age out before it pays off.
How it works
We make it easy to get started and build from there.
Book a free discovery call. We'll listen first, ask the right questions, and tell you honestly whether we're the right fit.
Every engagement starts with understanding your specific operation. We design an approach that fits your goals, your team, and your timeline.
We build, test in the real world, and refine until it's working the way it should. No big reveals, no surprises, just steady progress you can see.
As your operation grows and AI keeps evolving, there's always a next challenge. We'll be here for it.
Comparison
It's the obvious choice. Here's why it often isn't the right one.
| Platform & Partner Services | SupportFoundry | |
|---|---|---|
| Implementation approach | Configured within platform limits | Built around how you actually work |
| Problem solving | Best practice guidance only | Thought partners for unique challenges |
| AI solutions | Locked to their ecosystem | Custom built, fully owned by you |
| Pricing model | Ongoing fees that grow with usage | Built once, owned forever |
| Operational expertise | Technical configurators | CS leader who's run these teams |
| After delivery | Handed off at project close | Continuous iteration and support |
| Flexibility | Platform options only | Multiple approaches and tools |
Testimonials
Two experienced practitioners. Plenty of proof. Between us we've built, fixed, and transformed support operations across continents and a dozen industries.
"Whenever Zendesk reaches its limits, Cedric finds innovative solutions."
"Turning business problems into workable IT solutions across 18 different countries."
"An indispensable member of our team with a genuine desire to see his clients succeed."
Hiring across four continents, reconfiguring Zendesk for global workflows, and deploying custom AI for ticket intent detection and automated resolution. The result was true 24/7 multilingual coverage with measurably higher CSAT.
As Fractional CXO at Babonbo, conducted a full CX audit and led a strategic overhaul that delivered a 28% boost in customer satisfaction and a 54% rise in provider adoption.
FAQ
We build infrastructure that holds.
Yes — and intentionally so. Zendesk is what we know better than anyone, and deep specialization is what lets us build things on the platform that most teams don't know are possible. If you're on Zendesk or considering it, you're in the right place.
It depends entirely on scope. A focused audit or specific implementation might wrap up in a couple of months. A full infrastructure build or ongoing AI development partnership can run a year or more. We'll give you an honest timeline estimate after the discovery call.
Both. We've worked with early-stage teams building support infrastructure for the first time and enterprise operations running complex global setups. The work looks different, but the approach is the same: understand the specific situation first, then build what actually fits.
A conversation, not a pitch. We'll ask about your current setup, what's working, what isn't, and what you're trying to achieve. You'll leave with a clearer picture of your situation and an honest view of whether we're the right fit to help.
Yes. Whether that's for iterations, new challenges, or keeping pace with how quickly AI best practices are evolving. We're built for long relationships, not one-off deliveries.
Ready when you are
Whether you need a full Zendesk build, a sharp CX audit, or custom AI deployed into production, we'll help you find the right next move.